Introduction

Alhosni FEMI Connect (“App”) is operated by Al Hosni Trading & Contracting Ent. (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Alhosni FEMI Connect mobile application.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

We may collect the following information when you use the App:

• Full Name
• Email Address
• Phone Number
• Company Information
• Login Credentials
• Information submitted through forms, service requests, inspections, maintenance requests, reports, or support requests
• Photos and documents uploaded through the App

Information Collected Automatically

When you use the App, we may automatically collect:

• Device Information (device model, operating system version)
• App Usage Information
• Crash Reports and Diagnostic Data
• Notification Token (for push notifications)

Camera and Photo Access

The App may request access to your device camera or photo gallery solely for business-related purposes such as:

• Uploading inspection photos
• Submitting maintenance requests
• Attaching supporting documents
• Recording service-related information

We do not access your camera or photos without your permission.

How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process service requests and inspections
• Manage user accounts
• Communicate important service updates
• Send notifications related to assigned tasks and activities
• Improve application performance and user experience
• Ensure security and prevent unauthorized access

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With authorized employees and contractors of Al Hosni Trading & Contracting Ent.
• With trusted service providers who assist in operating the App and related systems.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, safety, and security of our users, company, and services.

Data Storage and Security

We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, operational, and contractual obligations.

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Object to certain processing activities

To exercise any of these rights, contact us using the details below.

Third-Party Services

The App may utilize trusted third-party services such as cloud hosting, analytics, notification services, or authentication providers. These providers may process information on our behalf and are required to maintain appropriate security measures.

Children’s Privacy

The App is intended for business and professional use and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected by updating the “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Al Hosni Trading & Contracting Ent.
Email: info@alhosnigroup.com
Website: https://alhosnigroup.com
Address: Al Hosni Trading & Contracting Ent., Sultanate of Oman.